Support & Help

Find answers to common questions or contact our support team for personalized assistance.

Frequently Asked Questions

How do I create my first album?

Open Collable, tap the "+" button, select "New Album", choose your photos, and add a title. You can then customize the layout and add text or stickers.

Is my data safe and private?

Yes! Your photos and personal content are encrypted and stored securely. We never share your content with third parties or use it for advertising. Read our Privacy Policy for full details.

How do I backup my content?

With a premium subscription, your content is automatically backed up to the cloud. You can also export your albums and journal entries from the settings menu.

Can I use Collable on multiple devices?

Yes! Premium subscribers can sync their content across multiple devices. Simply log in with the same account on your other devices.

How do I cancel my subscription?

You can cancel your subscription anytime through your device's App Store or Google Play Store settings. Your premium features will remain active until the end of your billing period.

What's the difference between free and premium?

Free users can create basic albums and journal entries. Premium includes unlimited content, advanced editing tools, cloud backup, and priority support.

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

Email Support

Get detailed help via email

Contact Us

Response Time

We typically respond within 24 hours

Premium Support

Premium subscribers get priority support

Troubleshooting

App crashes or won't open

  • Restart your device
  • Update to the latest version of Collable
  • Ensure you have enough storage space
  • Contact support if the issue persists

Photos won't upload

  • Check your internet connection
  • Ensure Collable has permission to access your photos
  • Try uploading smaller images first
  • Restart the app and try again

Sync issues between devices

  • Ensure you're logged into the same account on both devices
  • Check your internet connection
  • Force close and reopen the app
  • Premium subscription required for sync